Terms of service

Last updated: 22 June 2026

These Terms & Conditions apply to all purchases made from Date Box through datebox.nz. By using our website or placing an order, you agree to these Terms.

We are a New Zealand-based online retailer. These Terms are intended to be read under New Zealand law. Nothing in these Terms limits, excludes or modifies any rights you have under the Consumer Guarantees Act 1993, Fair Trading Act 1986, Privacy Act 2020, Sale and Supply of Alcohol Act 2012, or any other law that cannot legally be limited or excluded.

1. Who we are

In these Terms, Date Box, we, us and our mean Date Box, the operator of this website.

You can contact us at care@datebox.nz.

2. Using our website

You agree to use our website lawfully and not to interfere with the security, operation or content of the website. We may refuse service, cancel an order, suspend access, or remove content where we reasonably believe there has been misuse, fraud, abuse, unlawful activity, or a breach of these Terms.

3. Our products

Date Box products are curated experiences, gifts and add-ons that may include food, beverages, personal-care products, printed materials, activities and products from New Zealand suppliers. Product descriptions, images and packaging are provided to help you choose, but minor variations may occur because products can be seasonal, handmade, supplied in small batches, or updated by our suppliers.

Our products are intended for personal use and gifting only. They are not intended for resale unless we have agreed this with you in writing.

4. Food, allergens and personal-care products

Some products may contain food, drink, bath, body, skincare, fragrance, candle or similar items. Please read all labels, warnings, instructions and ingredient lists before use or consumption.

Products may contain, or may have been made in facilities that handle, common allergens including gluten, wheat, milk, eggs, soy, peanuts, tree nuts, sesame, sulphites and other allergens. We rely on information provided by suppliers and cannot guarantee that any product is free from traces of allergens unless expressly stated.

Do not consume or use a product if you are allergic or sensitive to any ingredient. For bath, body, skincare or fragrance products, patch test first, use only as directed, stop using the product if irritation occurs, and seek medical advice where appropriate. Our products do not provide medical, health, relationship or therapeutic advice.

5. Availability and substitutions

We aim to keep product information and availability accurate. Because our boxes are curated and may include products from small or local suppliers, items can occasionally become unavailable or change without notice.

If a component is unavailable, we may substitute it with an item of similar type, quality and value. We will take reasonable care to preserve the overall theme and experience of the box. If a proposed substitution materially changes the product, we will contact you where reasonably practical.

6. Delivery

We deliver within New Zealand unless stated otherwise. Delivery options, charges and estimated timeframes are shown on our website or at checkout.

Delivery estimates are estimates only unless we expressly agree in writing to a guaranteed delivery date. We will use reasonable care to dispatch orders within the timeframe we provide, but courier delays, rural delivery, weather events, address issues, public holidays, peak periods and circumstances outside our control may affect delivery.

If you need an order for a specific date, please order early and contact us before placing the order if timing is critical. We are not responsible for delays caused by incorrect delivery details, no safe access, failed delivery attempts, refusal of delivery, or failure to meet age-verification requirements.

If we arrange delivery and your order is lost, damaged, incomplete or materially delayed in transit, please contact us as soon as possible so we can investigate and, where required by law, provide an appropriate remedy.

7. Gift orders

You are responsible for ensuring the recipient details are correct and that the recipient is able to safely receive and use the products. If you include a gift message, you must ensure it is lawful, respectful and not offensive, misleading, threatening or infringing of anyone else’s rights.

We may refuse or edit a gift message where we reasonably believe it is inappropriate, unlawful, harmful, or likely to cause offence.

8. Consumer guarantees

If you buy from us as a consumer, our products come with guarantees under the Consumer Guarantees Act 1993. These include guarantees that products are of acceptable quality, fit for their disclosed purpose, match their description, and are supplied with reasonable care and skill where services are involved.

Nothing in these Terms limits your rights to a remedy where a product or service fails to meet a consumer guarantee. Where you buy products for business purposes, we may exclude the Consumer Guarantees Act to the extent permitted by law.

9. Privacy

We collect and use personal information to operate our website, process orders, deliver products, provide customer service, prevent fraud, comply with law, and communicate with you where permitted. Personal information may include customer and recipient names, contact details, delivery addresses, order details, payment status and messages you provide.

Our collection and handling of personal information is also governed by our Privacy Policy. By using our website or placing an order, you agree that we may handle personal information as described in these Terms and our Privacy Policy.

10. Intellectual property

All website content, including text, images, branding, product names, packaging concepts, designs and other materials, belongs to Date Box or our licensors and suppliers unless stated otherwise. You may view and use our website for personal shopping purposes only.

You must not copy, reproduce, modify, distribute, scrape, sell, or commercially exploit our content without our prior written consent.

11. Reviews, photos and social media

If you submit a review, tag us, send us photos, or otherwise provide content to us, you confirm that the content is your own, is lawful, and does not infringe anyone else’s rights. We may moderate, decline or remove content that we consider inappropriate, misleading, unlawful or inconsistent with our brand.

We will ask for permission before using private customer photos or messages in our marketing. If you publicly tag Date Box or post publicly about our products, we may contact you to request permission to share that content.

12. Limitation of liability

To the extent permitted by law, we are not liable for indirect, consequential or special loss, loss of profit, loss of opportunity, disappointment, emotional distress, or loss caused by your misuse of a product, failure to follow instructions, incorrect information supplied by you, or events outside our reasonable control.

Nothing in these Terms limits liability that cannot be limited by law, including your rights under the Consumer Guarantees Act 1993 and Fair Trading Act 1986. If you buy products for business purposes, our total liability to you is limited to the amount you paid for the relevant order, to the extent permitted by law.

13. Events outside our control

We are not responsible for delay or failure to perform where caused by events outside our reasonable control. This may include courier disruption, supplier shortages, severe weather, natural disasters, cyber incidents, strikes, public health events, government action, road closures, or other events that affect our ability to supply or deliver products.

14. Changes to these Terms

We may update these Terms from time to time. The Terms that apply to your order are the Terms published on our website at the time you place the order, unless a change is required by law or is more favourable to you.

15. Governing law and disputes

These Terms are governed by New Zealand law. If there is a problem, please contact us first so we can try to resolve it quickly and fairly.

If we cannot resolve a dispute directly, the dispute may be referred to an appropriate New Zealand dispute resolution body or court, including the Disputes Tribunal where applicable.